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Transportation Management Solutions Support

A+ Software Checkpoints

Ongoing Support For Your Transportation Management Solutions

Once your transportation management software is set up, you shouldn’t be left to deal with the subsequent training, maintenance and troubleshooting alone.

Our A+ Software Checkpoints feature a follow-up protocol designed to give you the support you need throughout the entire lifetime of your transportation management software.

After our 3-day Cruise Control Implementation training program, we set up a comprehensive follow-up plan that includes:

  • Customer surveys before and after your installation
  • Post-implementation check-in at 90 days to evaluate your experience
  • Insights into the software functions you are using and what to adopt next
  • Webinar sessions with small user groups for ongoing training
  • Manual scoring system to define and monitor goal progress
  • Various training protocols that cater to different learners
  • User-only access to a library full of training video resources
  • Emails highlighting tips and tricks for using and troubleshooting the software
  • A dedicated support specialist available 24/7 via live chat, email and phone
  • Annual customer satisfaction surveys
  • Consistent alerts and optional info sessions for new software features and add-ons

With your permission, BusBoss support staff is able to remote into your database and help you along the way. We’ll use those insights to score your usage of the software and help guide you to total bus routing optimization.

At the heart of it, our A+ Software Checkpoints program ensures BusBoss is wholly invested in providing you with the most comprehensive and feature-rich transportation management solutions.

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