Customer support is available (and recommended) for all BusBoss transportation management software programs. Our annual support and maintenance program includes the following:
The first year fee for support and maintenance of your transportation management system is prorated based on the date of BusBoss installation. Customer software support is also available without an active paid support contract, billed on an hourly basis in 10-minute increments.
Whenever someone in your transportation department has a question regarding BusBoss, they may be inclined to call us directly for help. However, sometimes it’s more beneficial for both parties if we are able to connect remotely to your computer to assist your staff.
After the initial installation and training for your transportation management software, remote support is provided using our eBlvd service. This support is offered as part of the annual support contract at no additional charge.
Registered BusBoss users are also provided with access to our Support Forum website. Here you may download updates and user guides, post discussion topics, submit suggestions and report support issues over the Internet. Responses are then posted from our own support staff within three hours of submission.